Education Services Group

OCTOBER 25, 2022

If you’re nice and you’re helping to drive value, then you’re a great candidate for Customer Success. YT: And if I think about all the great Sales folks that I’ve worked in the past, nice is a word I would use to describe all of them. Getting close to the customer, really understanding them.

Marketing 52

Marketing Sales Customer centricity Accountability 52

Fonolo

JANUARY 14, 2020

Roy is one of the top influencers in the customer service and support industry and his research, whitepapers, customer experience blogs, and keynotes have garnered him an international reputation. . Top Pick: Two questions every customer service manager should be asking every day. Jeannie Walters @ Experience Investigators.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

DECEMBER 22, 2017

Instead of opting for the thing we saw in a magazine, or what’s available right in our neighborhood, we hunt around waiting to be captivated by the best. Ultimately, customer engagement is inextricably tied to customer retention. The Engaged Customer is The Future of Your Business. Yes, loyalty.

Advertising 40

Advertising Customer retention Consulting Consulting 40

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. Schedule a consultation. In most cases, businesses should have lower AHT.

Best practices 52

Best practices Call Center Omni-channel support Management 52

CSM Magazine

JUNE 22, 2023

Integrating high-quality data into their customer service strategies will help companies achieve their goals, including increased customer retention rates, improved brand reputation, and higher profitability. Supporting Sales and Marketing Initiatives Datasets also play a vital role in supporting sales and marketing initiatives.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

Netomi

FEBRUARY 28, 2022

With a few notable detours—hustling at an agency for clients including Michelin & Target, and being named “Emerging Designer of the Year” by SF Magazine—I’ve spent the last 15+ years of my career bringing secondhand clothing from a stigmatized industry to a mainstream shopping institution,” Erin wrote in her LinkedIn bio. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources. The simple answer is – everyone.

Customer Experience 40

Customer Experience Government Chief Customer Officer Journey mapping 40

CSM Magazine

FEBRUARY 15, 2016

A happy customer is also a customer who will refer their favourite brands to their friends as well as remaining loyal themselves. According to consulting firm Accenture, 66% of customers will switch to another company following a poor customer experience, especially if it is one not dealt with effectively following a complaint.

CRM 40

CRM Consulting Consulting Customer centricity 40

Amity

OCTOBER 31, 2016

The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new. How did you personally get started in Customer Success?

Coaching 0

Coaching Engineering Upselling Marketing 0

CSM Magazine

JUNE 21, 2018

Recently, a company shared with us that they survey their customers twice a year. What if you only looked at sales or profit numbers that often? If you don’t measure the customers’ experience regularly and use the data to excel, you can’t manage it. Ignorance Is Bliss. The company would probably go bankrupt! Drive by Training.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

ChurnZero

JANUARY 13, 2022

Adi also led WalkMe’s EMEA customer success team. Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. Follow Adi on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98