Construction Gamification Morale Quality management 
Playvox
MARCH 12, 2024
In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams.
Monet Software
APRIL 24, 2020
Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. Management and motivational techniques are also required to overcome these new challenges. Early on, however, managers should be especially sensitive to how QM and performance feedback is delivered.
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