Getting to the Source of Quality Customer Experience: How to Implement Consistent Customer Service Training to Build your Dream Team in your Contact Center
SharpenCX
MAY 26, 2020
Give them constructive feedback on how they’re performing day-to-day and as a teammate. Agent Scorecards and employee engagement surveys are great tools to lead discussions with your agents on a regular basis. Scheduled training sessions and 1:1s boost your employee engagement and motivate your employees to work harder.
Let's personalize your content