Playvox

MARCH 12, 2024

Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. This, in turn, leads to higher customer retention and increased profitability for the business.

Morale 78

Morale Gamification Contact Center Quality management 78

Liveops

MARCH 12, 2020

They also know they don’t need to raise salaries, offer four-week sabbaticals, or construct onsite gyms to attract and keep people. . In the realm of customer service, a good learning program is what fuels customer satisfaction, fast response times, high net promoter scores, and customer retention.

Education 62

Education Gamification Construction Morale 62

ProProfs Blog

SEPTEMBER 17, 2021

Sharing customer feedback with your employees is the best way to keep them motivated in their work. When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. Hence, make sure that you recognize the efforts of your employees frequently.

Best practices 78

Best practices Surveys Journey mapping Gamification 78