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Guest Post: How to Ensure PCI Compliance in Your Call Center?

ShepHyken

What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . PCI Compliance Myths to Avoid .

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Contact Center Compliance & Conversation Analytics

Tethr

Staying on top of contact center compliance is daunting. Learn how conversation analytics software uses AI to find and reduce sources of compliance risk.

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The State of Remote Workforce Compliance

Callminer

Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce.

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Scambaiting and Call Center Compliance: An Unlikely Alliance in Consumer Protection

Quality Contact Solutions

For businesses that depend on telesales for consumer sales and customer engagement, adhering to stringent compliance standards is essential for protecting the brand’s reputation and forming the basis of trust with prospective customers. The Conflict Scambaiting, much like any unconventional method, comes with its complexities.

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No PCI Compliance? An Immediate Red Flag

As more merchants are processing credit card payments over the phone and storing credit card data, the importance of providing data security becomes paramount. The businesses, as well as any call centers they partner with, NEED to be PCI compliant.

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Call Center Regulatory Compliance

Callminer

Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. The bulk of the act’s requirements pertain to in-house administrative protocols and technological requirements for proper compliance. Protect Cardholder Data.

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SMS Compliance

VirtualPBX

SMS compliance refers to the set of rules and regulations that businesses must follow when sending SMS messages to their customers. What's Included in SMS Compliance? Consent: SMS compliance requires businesses to obtain consent from customers before sending them text messages.

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Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime.

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Need to More Effectively Manage Your Call Center?

Streamline compliance audits. TASKE shares how you can rewind your real-time dashboard and watch agent and team activities in the past. In this infographic, you will learn how to: Improve call center KPIs. Enrich agent and supervisor training. And more!

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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Slow-moving compliance reviews. Longer sales cycles. Larger buying committees. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.