TeleDirect

OCTOBER 25, 2023

At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. This agent might be better suited for product knowledge or customer complaint resolutions. These profiles enable agents to upsell and offer greater value and a better experience.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Reminding agents about upselling opportunities.

CRM 52

CRM Complaint resolution Call Center Upselling 52

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience improvement — process-wide problem resolution and prevention.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience improvement — process-wide problem resolution and prevention.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Talkdesk

FEBRUARY 13, 2018

When a complaint is handled poorly, customers feel undervalued, are inclined to voice their frustrations on social media and will go elsewhere. Unhappy customers tell others, whereas unhappy customers who’ve received a complaint resolution that fixes the problem are often positive brand advocates.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

JivoChat

JUNE 9, 2021

Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Upsell and cross-sell. In fact, upselling a current customer can be 68% more valuable than attracting a new customer. Businesses use chatbots to sell enhanced and additional services. Source: Jenny.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

JUNE 29, 2021

Understand white space and work to identify and/or develop upsell opportunities. Facilitate customer complaints resolution though to positive win/win outcomes. Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage account escalations.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10