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How to Make Your Customer Experience Stands Out in the Experience Economy

CX Journey

And never ask a second time for information collected through the phone system or online. For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. Wooden phone prompts and tinny music make wait time crawl. Save them a step.

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9 Strategies to Strengthen a Contact Center of the Future

Dialer 360

Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Another person at the same time and what you see as they see too. Besides, the people are especially sensitive to wait-times. The massive IVRs are beginning to use.