Nicereply

JANUARY 17, 2024

Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Balto

JUNE 20, 2023

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. The problem is that hiring and training additional agents can be very costly and resource intensive.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

CX Journey

NOVEMBER 14, 2018

To compete in today’s market, companies have to go beyond providing excellent customer service. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Have Some Fun Surprise customers with a little humor, where appropriate. Upgrade the audio.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36