Complaint resolution CRM Data Upselling 
Calltools
OCTOBER 28, 2020
However, a dialer CRM provides call center managers with multiple benefits over a standard dialer. Managers should invest in a dialer that integrates into their customer relationship management (CRM) system. In this guide, learn the benefits of a dialer CRM and discover why you should incorporate this technology into your call center.
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Originally published on CustomerThink.
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ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Originally published on CustomerThink.
TeleDirect
OCTOBER 25, 2023
It analyzes and processes vast amounts of data, enabling it to excel at data-driven tasks and data-based decisions. At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. It can collect data from separate systems and unify it for meaningful connections.
JivoChat
JUNE 9, 2021
This simulated conversation can help drive conversions and sales by gathering data, pre-qualifying leads, and even assisting with purchases. For example, a chatbot can collect data, evaluate leads, drive customer engagement, and keep tabs on returning website visitors. Upsell and cross-sell. Why is Chatbot Marketing Important?
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