Common Chatbot Mistakes and How to Overcome Them: Part 5
Bright Pattern
JANUARY 31, 2019
Over the last few weeks, I have shared some common chatbot mistakes and how to overcome them by testing the customer centricity of your chatbot solution.
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How to Manage Live Chat Support During the Holiday Season & Drive Conversions
ProProfs Blog
DECEMBER 16, 2020
They would still wish to get access to instant support that helps them arrive at a solid decision. In this blog, we’ll explore how live chat can help your business during the holiday season and seven ways to help you handle live chat support during holidays. How Can Live Chat Help During the Holidays? Let’s get started.
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Why You Can’t Just Convert FAQs into a Customer Service Chatbot 1:1
Aspect
JULY 12, 2017
As companies are exploring the use of customer service chatbots, one of the first candidates of content that come to mind to “botify” is the existing FAQs often represented on corresponding sections on a website. In reality though, it takes a bit more to build a chatbot that really does a good job of serving customers.
Struggling With Your Voice Communication Strategy? 4 Mistakes Brands Make
aircall
SEPTEMBER 6, 2021
How many calls does your customer service team receive in a day? Let’s look at the common mistakes companies make with voice communication and how you can avoid them. Voice Communication Strategy Is an Essential Part of the Customer Experience. A thousand?
Conversation Intelligence: The key to success in customer conversations
JustCall
MARCH 9, 2023
In this article, we’ll walk you through everything you need to know about conversation intelligence software and how your business can harness the power of conversational AI to enhance buying experiences. The global market for conversation intelligence platforms is projected to reach $18.4 billion , from 2022 to 2028, with a CAGR of 21.8%.
Customer Touchpoints: The Secret to Mastering the Customer Journey
JivoChat
JUNE 1, 2021
To do that, you must know the common customer touchpoints along the road to conversion and how they impact purchasing decisions. You’ve seen them before on the sidebar of a website, on your Facebook feed, and at the top of Google search results. As a result, so too could your brand reputation and conversion rates.
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