NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Passing this information to the AI-managed knowledge base finds the correct response to the customer’s query and lets the agent go to the next.
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Passing this information to the AI-managed knowledge base finds the correct response to the customer’s query and lets the agent go to the next.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
OCTOBER 7, 2020
Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.
JustCall
APRIL 5, 2023
Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs.
Expert insights. Personalized for you.
52 
Let's personalize your content