Coaching Contact center software Feedback industry standards 
SharpenCX
MARCH 24, 2020
Metrics motivate, create feedback channels, and provide employees with clarity in their work. Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. So, how do you, as a contact center team, measure up to the rest of your industry?
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. You can learn more about call center gamification in this workshop episode.
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Fonolo
JUNE 9, 2020
According to SQM group , the average call center has an FCR of 72%, which means that 28% of calls require a follow-up engagement. Gathering feedback from customers has become an industry standard for contact centers. For example: Customer satisfaction surveys, employee feedback. Customer Satisfaction.
Call Experts
OCTOBER 5, 2023
Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Gathering Valuable Insights Call centers generate a wealth of data and customer feedback.
SharpenCX
FEBRUARY 18, 2020
Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. How do you need to grow your call center manager skills to be the best manager for your team? To coach your agents towards growth, you have to know what they’re shooting for. A Good Coach.
NobelBiz
FEBRUARY 21, 2023
Enhance customer satisfaction: Through data collection on customer interactions and feedback, contact centers gain valuable insight on customer experience. Talking about efficiency, our Omnichannel Contact Center Software is a champion in that. Their feedback helps improve agent engagement and satisfaction.
SharpenCX
FEBRUARY 11, 2020
It’s vital that you know where your team’s strengths and weaknesses lie, so you know how to coach to better performance. With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. With metrics and KPIs, you set the bar for performance across your contact center.
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