Aspect
JULY 15, 2020
On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Aspect is making it much easier for employees to be effective participants in the mobile workforce. .
Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.
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NICE inContact
OCTOBER 25, 2019
There is extensive research that shows moving your contact center to the cloud is an inevitable requirement to staying competitive and relevant. An often overlooked approach is to transition workforce optimization functions to the cloud, while keeping your ACD and PBX on-premises.
NICE inContact
JULY 12, 2016
Keyword mining, trend analysis and targeted quality management (QM), can unleash the full power of your contact center data and provide key insights into your contact center operations. Consider the end results of how your WFO-enabled contact center will operate.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Hodusoft
NOVEMBER 29, 2022
The Five9 Intelligent Cloud Contact Center is a subscription model contact center software that’s loaded with a wide range of features, making it one of the best customer experience management platforms. It provides simple interfaces for non-technical users. Cons : Some reports of technical issues.
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