article thumbnail

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

article thumbnail

Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Top Customer Service Articles of the Week 7-25-2022

ShepHyken

This also means that, with a little strategic planning and creative thinking, businesses can leverage their email marketing to increase brand loyalty and keep customers. My Comment: Email marketing is typical marketing until you focus on the customer and not just making a sale. Quite a bit.

article thumbnail

Announcing the People’s Choice: TOP 100 Customer Success Strategists of 2017

Mindtouch

Alex Konrad , Forbes Magazine, Staff Writer, @alexrkonrad, LinkedIn. Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. David Baga , Lyft, Chief Business Officer, @justbaga, LinkedIn.

article thumbnail

Successful On-boarding in Contact Centers: Top Experts Reveal Secrets

CX Global Media

About Linda Harden : Linda Harden is President of Pipeline Publishing Group and Publisher of the monthly contact center management magazine, Contact Center Pipeline. Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Chief Customer Officer, FrontSpin.

article thumbnail

Waterfield Tech Named Avaya North America Partner of the Year Award Winner

CSM Magazine

. “Avaya carefully chooses partners based upon their innovation and ingenuity − adding the perfect elements and expertise to complete our solutions,” said John Lindsley, Vice President of North America Channel Sales, Avaya. “The State, Local, and Education sectors face unique challenges. .

article thumbnail

Customer Service is Your Ace in the Hole During a Recession

CSM Magazine

Dan Darcy, Chief Customer Officer at Qualified , explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy. We all know it’s more expensive to bring on a new customer than it is to retain an existing one.