Influential Women in CX: Irene Lefton Explains the History and Impact of Customer Success
Squelch
JULY 23, 2019
In part one of our interview with Irene , we discussed the relationship between customer success and customer experience and the impact that customer success can have on other departments across the organization. How has the role of customer success evolved with the rise of SaaS companies? What do I mean by that?
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