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Big Controversy: Should We Stop All Certification Now? Join the Debate…

Beyond Philosophy

We know from industry research and personal experience that despite all the attention on it, Customer Experience is either stagnating or not getting the results CEO’s desire. Moreover, Mead says the same 25-56 influencers peddle accreditation courses on LinkedIn. Few companies have a Chief Customer Officer.

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10 Questions New Chief Customer Officers Must Ask Themselves

SmartKarrot

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Jim Iyoob, Chief Customer Officer at Etech Global Services. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. As a consultant, he guides clients who want to develop customer-focused cultures.

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A Message from Aspect’s CEO on COVID-19

Aspect

Behind every Aspect badge is a person, and behind every one of our customers’ badges is a person too. We are going to connect our best and brightest people with the people who make a difference for our customers. Every person involved in the contact center business can make a difference in another person’s life.

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

I think that the trend that will dominate in the next couple of years (not just in 2022) in CX will be ‘personalization’ and learning how to create a personalized experience not only for luxury products/services but for all industries. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Erin.

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You’re Doing CX All Wrong

CSM Magazine

To this last point, results from a recent survey show that 83% of respondents believe that managing the entire customer journey, from acquisition to loyalty, is a top priority in 2021 — likely because great CX translates to customer loyalty, increased revenue and improvements in other top business objectives. About the Author.

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The top 2024 customer success trends predicted by industry experts

ChurnZero

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people. This all begins in 2024.”