Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Mindtouch

APRIL 17, 2017

We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can: Easily find a community of thought leaders in one place. Seek them at Pulse or a conference near you to deepen your connection. Outstanding Customer Success Strategists. And here they are!

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeanne Bliss. Andrew Marks.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. ” Why? ” (silos!)

Chief Customer Officer 62

Chief Customer Officer Customer centricity Airlines Metrics 62

Totango

JULY 23, 2021

He needs a good catcher and good infielders and outfielders to support him, good batters to score points, and good coaches to make strategic play calls. Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. Who Makes Up a Customer Success Team?

Chief Customer Officer 126

Chief Customer Officer Coaching Accountability Surveys 126

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. Irit has played a pivotal role in shaping Customer Success best practices and methodologies. When these types of things happen.

Management 52

Management Upselling Accountability Metrics 52

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ChurnZero

SEPTEMBER 11, 2020

Before joining ChurnZero as Chief Customer Officer to lead both functions, I started my career in Customer Success (though we didn’t call it that back then) prior to shifting into Product a few years later. It’s a reflection of their entire experience that’s driven from across your organization.

Customer centricity 52

Customer centricity Chief Customer Officer SaaS Feedback 52

Kayako

FEBRUARY 13, 2019

You should enable their ability through coaching and call reviews to ensure they are engaging in high quality touchpoints. Turn on video when running a customer call! Understand the Customer Journey. The trick is to not map out the customer journey the way you WANT it to look but to understand the reality of the situation.

Chief Customer Officer 49

Chief Customer Officer Metrics Education Marketing 49

CX Global Media

JULY 10, 2019

Conference Coverts to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning system. Jim Iyoob Chief Customer Officer??, Etech Global Services. Jeff Gallino CTO And Founder, CallMiner.

Contact Center 120

Contact Center Morale Coaching Analytics 120