Hodusoft

FEBRUARY 29, 2024

Having low visibility into essential data means operating in the dark when it comes to understanding the performance of your call center. Upgrading to sophisticated call center software can enable MSPs to not only identify bottlenecks and optimize processes but also make the right data-driven decisions.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Hodusoft

JUNE 7, 2024

Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality. These KPIs help management in identifying trends, industry standards, and implanting required solutions for improving the overall call center performance.

Best practices 52

Best practices Call Center Omni-channel support Management 52

CSM Magazine

SEPTEMBER 10, 2018

It automates your support process and reduces the number of tickets assigned to the agent. This lets the agent give the first response quickly. Research says: Extensive automation by helpdesk reduces the resolution rate by a minimum of three times. First Call Resolution (FCR).

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40