CCNG Consulting Customer Care Surveys 
CCNG
APRIL 2, 2021
CCNG recently spoke with Bob Azman about his contributions in the latest collection of insights from CX leaders included in the book Customer Experience 3. Customer Experience 3 is the third in a series of books that are a collection of the best and most innovative ideas of customer experience professionals from around the globe.
CCNG
OCTOBER 14, 2021
If your organization is focused on your customer, listen to them. Start with your customers’ voices and the friction points they articulate on calls, surveys, and social media. An accurate polaroid photo of your department is the hardest part of customer experience delivery. Last, but very much not least, ask CCNG.
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CCNG
MAY 10, 2023
Bad customer service is our new normal? In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No consultants.
CCNG
JUNE 14, 2023
These metrics are also important to drive internal support for your customer engagement and loyalty programs. Customer Feedback as a Tool for Improvement Customer feedback, whether it's through surveys, reviews, or social media, can provide valuable insights into how well your emotional connection strategies are resonating with your audience.
CCNG
DECEMBER 6, 2023
Gallup’s recent survey has terrifying new data on the state of workplace relationships…indicating that 60% of workers feel emotionally detached at work with 19% being outright miserable. I was recently teaching a Customer Experience workshop for in Orlando, Florida. But wow are we missing the boat. The ball is in your court, leaders.
CCNG
OCTOBER 6, 2020
I hesitantly agreed to hold large group meetings twice monthly, and we surveyed the broader group before we launched the new meeting cadence and again after some time to see if the increased frequency was having the desired effect. Those monthly meetings took a long time for me to plan, as well-executed virtual meetings usually do.
CCNG
OCTOBER 19, 2022
of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5%
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