category articles inbound-programs 
Lumoa
APRIL 18, 2023
Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Is your onboarding program setting clients up for success? Think about it. When do errors occur in product use?
Eptica
JULY 22, 2020
In the final article, I’ll look at how you can put the right resources in place to fill any gaps uncovered by your audits. What % of inbound contacts would you class as low-level repetitive questions? What sort of training program do you take new agents through? A significant proportion of customer queries are routine.
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CustomerSuccessBox
MAY 2, 2022
From outbound to inbound marketing, and from paid to non-paid platforms, there’s a lot to consider. Partner Program is one of the ways. Many B2B SaaS businesses have realized the value of partnership programs. If you’re a SaaS company and want to establish a partnership program. Start-up Setup and Strategy.
NobelBiz
JUNE 5, 2023
However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them. Inbound lead generation includes blogging, SEO, social media, PPC.
NobelBiz
FEBRUARY 21, 2023
Read this article to learn about the stakes and how to measure and analyze this key performance indicator. An answer within the “Very Satisfied” or “Satisfied” categories is favorable. If you haven’t already, thank your delighted clients by giving them a proposal for a loyalty program or a sponsorship program to keep them loyal.
TLC Associates
AUGUST 21, 2019
The three NPS categories all provide their own insight. Your contact center agents contribute on both the inbound and the outbound side. Related Articles. Follow us on LinkedIn to read similar articles: . And when experiences were bad, who hasn’t told others to stay far away from the offending person or organization?
Tethr
MARCH 22, 2021
In this learning series, we’re going to be going into a lot of detail around the research and some of the findings that went into our recent HBR article by the same title , co-authored by myself, Matt Dixon, Ted McKenna, and our colleague, Tom Shepherd. . In the HBR article , we shared the findings from a large study that we ran.
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