8x8

FEBRUARY 22, 2018

Aberdeen’s survey findings show year-over-year improvements in customer satisfaction more than doubled for companies that have integrated unified communications with their contact center. Customer retention is higher–the study shows a 9.9 percent for other companies in the study. Use metrics and statistics.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

Aberdeen’s survey findings show year-over-year improvements in customer satisfaction more than doubled for companies that have integrated unified communications with their contact center. Customer retention is higher–the study shows a 9.9 percent for other companies in the study. Use metrics and statistics.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

Fonolo

JANUARY 14, 2020

And their mix of fun, quirky illustrations with a great UX, detailed information, and relevant case-studies make it one of our go-to resources. Top Pick: Creating a winning customer-centric marketing strategy. Jeanne has been helping companies create deeper relationships with their customers for over 35 years.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ijgolding

SEPTEMBER 21, 2015

It is therefore of great value to me and all other Customer Experience Professionals that we are able to continually learn from each other – those who have been plying their trade for many years, as well as those who have only been in the thick of it more recently.

Customer Experience 91

Customer Experience Chief Customer Officer Airlines Banking 91

SmartKarrot

APRIL 6, 2021

Discuss with a financial case keeping their objectives in mind. Understand what the objective is and create a financial case around it. Is it revenue- if yes, work around customer retention and expansion revenue. Support your statement with real examples and case studies. How a client grew revenue?

Chief Customer Officer 18

Chief Customer Officer Customer retention Upselling CRM 18

ChurnZero

JULY 9, 2020

Celebrate (and Capitalize) on Success With Case Studies. Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. If they outshine your customer, you’ll lose the reader.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . CS brings focus to their purpose. .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Taylor Reach Group

APRIL 25, 2018

Chief Customer Officer Exchange: Bridge the Silos – May 6-8, San Diego, CA. This will bring together the biggest thought-leaders across industries to focus on many different facets and functions involved in the design, communication and implementation of best-in-class customer experience.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

SmartKarrot

DECEMBER 24, 2020

Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics. Apply here: [link].

Chief Customer Officer 10

Chief Customer Officer Customer retention Accountability Coaching 10

ChurnZero

MAY 1, 2020

The key is to work backwards from your audience’s main objectives to match your business case. For instance, let’s say you were selling Customer Success software to your C-Suite. You may focus on how software automation increases the team’s bandwidth to provide targeted one-to-one customer outreach. What is Customer Goodwill?

Chief Customer Officer 53

Chief Customer Officer Construction Accountability Customer retention 53