Case Study, Chief Customer Officer, Consulting and Upselling

7 Customer Marketing Strategies to Increase SaaS Retention

ChurnZero

JULY 9, 2020

At ChurnZero, we created our Admin Academy – a series of live, recurring webinars – to give customers the knowledge and skills they need to configure ChurnZero. After each instruction-based webinar, customers have a 1:1 consultation with their Customer Success Manager. How do you decide if a customer is the right fit?

SaaS

SaaS Marketing Upselling Chief Customer Officer

20 Customer Success Predictions for 2020

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Jay Nathan , Founder & Managing Partner, Customer Imperative . CS brings focus to their purpose. .

Chief Customer Officer

Chief Customer Officer Sales Customer centricity SaaS

Customer Contact Central

7 Customer Marketing Strategies to Increase SaaS Retention

20 Customer Success Predictions for 2020

Webinars

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