Caller satisfaction Customer Support Surveys Wait times 
NobelBiz
FEBRUARY 7, 2022
The time and effort put into developing your IVR will immediately pay off. In addition, call redirection reduces the amount of time your agents spend on the phone and, as a result, your clients’ wait time. Quality communications save time not just for your organization but also for your consumers!
Dialer 360
SEPTEMBER 10, 2019
It may support and decide when you need to scale up and down or focus on training. Average Wait/Hold Time. Entirely, the strategy above and average the wait time more necessary. It makes or breaks a customer’s experience. Besides, time contributes to more frustrated customer and potential incline.
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