Anatomy of a Successful Call Center Representative: Tips & Common Characteristics
Callminer
OCTOBER 3, 2019
Look for participation in projects that serve the company’s overall goals and mission statement – taking part in social events and party planning doesn’t count as going beyond the call of duty. Callers are put on hold while the agent asks around for a solution. They take initiative. This is Why. Forbes; Twitter: @bradbirnbaum. .
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