Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Ask for a Free demo!

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

SharpenCX

JUNE 28, 2023

Your call center reps will only be as good as the tools you equip them with. Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. Intuitive, easy-to-use software takes the pressure off your agents to comb through documents or multiple systems for answers.

Call Center 67

Call Center Metrics call center software Contact Center 67

Balto

JUNE 13, 2022

A survey by Balto showed that 64% of agents thought there needed to be changes to scripts. Employ Guided Contact Center Software. One of the best ways to reduce escalations is to use a guided contact center software solution. Drive immediate agent improvement by coaching the right calls in real-time.

Management 52

Management Contact center software Coaching Contact Center 52

Hodusoft

JULY 19, 2023

Call Scripts and Knowledge Base : The Software includes a call script tool and knowledge base that provide access to pre-defined scripts, FAQs, and information archives to help agents respond to customer inquiries accurately and consistently. Try Our Inbound Call Center Software.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. Call recording – Calls are recorded for quality and training. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52