Call Center Multi-channel support Multichannel Video 
ProProfs Blog
JULY 29, 2020
This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Personalize Every Single Call.
Brad Cleveland Blog
OCTOBER 25, 2016
The post Building Brand Engagement with Multichannel Services appeared first on Brad Cleveland.
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Brad Cleveland Blog
JANUARY 6, 2015
The Edge of Service® Newsletter, Issue 11: A Multichannel World If you were to walk into an Amazon.com customer contact center, you’d see desks turned sideways so that Fire tablet support agents have a neutral background for video calls (one-way, agent-to-customer).
Brad Cleveland Blog
JANUARY 6, 2015
The Edge of Service™ Newsletter, Issue 11: A Multichannel World If you were to walk into an Amazon.com customer contact center, you’d see desks turned sideways so that Fire tablet support agents have a neutral background for video calls (one-way, agent-to-customer).
Brad Cleveland Blog
APRIL 21, 2015
Are you considering adding video to your contact center? Video chat is an access channel that can certainly distinguish you from competitors. And with the technology barriers coming down, more companies are seriously considering adding this channel into their customer access mix.
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