Call Center Magazine virtual call center voip 
aircall
OCTOBER 5, 2016
A virtual call center is a contact center whose agents work remotely. Virtual call center software lets a team work from dispersed locations, while remaining a cohesive unit and performing with easy and efficiency. Virtual call centers work through Voice Over Internet Protocol.
Netomi
DECEMBER 2, 2021
This is a change from more traditional, brick-and-mortar call centers in which agents work from the same location. . While traditional, brick-and-mortar call centers used to be prevalent, increasingly companies are turning to virtual contact centers. A History of Call Centers . Source: [link].
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