Call Center Customer emotions Exercises Scripts 
Fonolo
SEPTEMBER 30, 2022
Are soft skills a weak spot for your call center team? While product knowledge, scripts, and protocols are important parts of training your agents, neglecting call center soft skills can affect your call center’s performance. When it comes to contact center work, communication is king.
aircall
FEBRUARY 21, 2018
Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. For one, scripts are a great tool for training, but they won’t always be appropriate given a caller’s individual case or emotional state.
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aircall
FEBRUARY 21, 2018
Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. For one, scripts are a great tool for training, but they won’t always be appropriate given a caller’s individual case or emotional state.
aircall
FEBRUARY 21, 2018
Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. For one, scripts are a great tool for training, but they won’t always be appropriate given a caller’s individual case or emotional state.
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