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Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Cisco - Contact Center

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Let me share some of the reasons Webex Contact Center received this recognition. Award Winner Second Year in a Row. Cloud Agility.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. The way a call center is managed goes a long way in determining its success or failure. Why do businesses need call center management?