Call Center Consulting Customer Care Magazine 
CSM Magazine
SEPTEMBER 6, 2023
Have you ever worked in a call center? If you have, you would know that dealing with frustrated and angry customers is part of the job. Statistics show that 74% of workers at call centers are likely to experience burnout. Callers should also understand the restrictions that customer care agents are bound by.
CX Global Media
JULY 9, 2019
About Linda Harden : Linda Harden is President of Pipeline Publishing Group and Publisher of the monthly contact center management magazine, Contact Center Pipeline. Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Chief Customer Officer, FrontSpin.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JANUARY 14, 2020
Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders. Customer Think. When it comes to call center blog sites, CustomerThink has it all. It’s a global online community of business leaders with a customer-centric approach. . Marsha Collier. Nice Reply.
Taylor Reach Group
MARCH 26, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Through a series of targeted and interactive workshops, the Forum is focused on enhancing the skill sets of customer care professionals at different levels.
Vcaretec
JUNE 6, 2022
The Call Center Outsourcing Companies needs to ensure that orders are entered into the system perfectly, and that the customer’s comments and notes are sent over to the restaurant or into the kitchen to minimize the possibility of an incorrect delivery.
CSM Magazine
FEBRUARY 12, 2024
By reaching out to customers, businesses can proactively address any issues, provide personalized assistance, and offer valuable insights or recommendations. This level of proactive customer care shows a commitment to customer satisfaction and can significantly improve the overall customer experience.
COPC
AUGUST 4, 2016
I found this article in CRM magazine, Inbound and Outbound Converge in the New Contact Center , to be an interesting one because it discusses some of the changes in our industry that are being made possible by process and technology, but with an eye to improving the customer experience. By Leonard Klie – CRM magazine.
Expert insights. Personalized for you.
98 
Let's personalize your content