Hodusoft

JANUARY 24, 2024

Personalization in Inbound Banking Calls Banks have an opportunity to demonstrate their dedication to customer-centricity when inbound calls come in. By utilizing technology, banks can use advanced inbound call center software to evaluate client information instantly and provide tailored support.

Banking 52

Banking Personalization Technology call center software 52

NobelBiz

SEPTEMBER 19, 2023

Customer Perspective: If a customer is using VoIP services or mobile apps to make calls, software bugs on their end can also contribute to call drops. NobelBiz OMNI+ steps in as a comprehensive cloud solution, offering contact centers a lifeline when dealing with the vexing issue of dropped calls.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

JustCall

APRIL 5, 2023

Cloud call center software is essential for modern businesses. However, as there are many options out there, business owners often get confused with regards to choosing the right software. It would be a great plus if you could find a solution that allows you to customize the platform according to your needs.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52