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The Top 3 Contact Center Talent Priorities in 2018

Talkdesk

When asked about upcoming talent initiatives, contact center executives identified three major priorities for the next two years: using analytics to better align staff (73%), expanding training programs (63%) and deploying flexible work arrangements (53%).

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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

Cloud call center software is essential for modern businesses. However, as there are many options out there, business owners often get confused with regards to choosing the right software. It would be a great plus if you could find a solution that allows you to customize the platform according to your needs.