call center software First call resolution Virtual Agent virtual call center 
JustCall
MARCH 9, 2023
This is how important customer experience is, especially in the context of contact centers. While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well.
aircall
OCTOBER 7, 2016
In fact, call center can be an excellent environment in which to learn a trade. The possibilities for advancement are readily available for the agents dedicated enough, through repeated excellent performance. Increasingly, as call centers go virtual, agents tend to work from home.
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