CRM Call Center – Productivity Miracle or Illusive Nightmare?
Babelforce
JULY 7, 2022
Call center CRM software gives agents and sales teams access to in-depth customer data. Imagine a SaaS customer calls to ask for help about a certain issue. An example of this is what happens when an agent creates notes while on a call or during post-call work. CRMs are a useful call center tool.
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