Hodusoft

MAY 10, 2023

This has resulted in increased demand for cloud-based call center solutions, as well as virtual call center services that can be operated from home. It is a key performance indicator (KPI) used by call centers to track their performance and identify areas for improvement.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Hodusoft

DECEMBER 28, 2022

5 metrics to evaluate the success of call center management. Let’s unwrap some useful call center metrics that provide deep insights about consumer interaction and can be leveraged by businesses to improve CX. CSAT scores are calculated using simple survey results based on customer experiences.

Best practices 52

Best practices Call Center Metrics call center software 52

Hodusoft

NOVEMBER 27, 2022

However, it can also be used for surveys and feedback collection. It’s mostly used for surveys and feedback collection. 5 must-have features in telemarketing software Most service providers offer a wide array of features to choose from. Higher FCR indicates efficient handling of calls. Learn more about its features here.

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. Appointment Setting: Inbound call centers can also handle appointment settings. How to Pick the Right Inbound Call Center Solution?

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Callminer

AUGUST 1, 2017

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. She writes for the blog of Dialer360.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

Best practices 52

Best practices Call Center Omni-channel support Management 52