pindrop

JUNE 10, 2020

How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers. In addition, the current events and trends pushing the U.S. For contact centers, a real-world example could be gleaned from AI improperly trained on international calls. Bias exists everywhere in our society.

Contact Center 121

Contact Center Finance Engineering call center professionals 121

Fonolo

MAY 1, 2018

What better way to start the action than by exhibiting at the highest rated event for contact center professionals? Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. More information about this event can be found at [link].

Contact Center 62

Contact Center call center professionals Education Call Center 62

Fonolo

APRIL 30, 2018

What better way to start the action than by exhibiting at the highest rated event for contact center professionals? Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. More information about this event can be found at [link].

Contact Center 52

Contact Center call center professionals Education Call Center 52

Fonolo

OCTOBER 17, 2017

On Thursday, November 2nd, 2017 at Pearson Convention Centre in Brampton, Ontario, GTACC will bring together call center professionals from across the country. Year over year, the Canadian call center community continues to show tremendous growth. We are excited to have Fonolo sponsor this year’s event.

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

JANUARY 27, 2022

Finding your next great call center agent — someone who will help your contact center succeed— is no easy feat. Asking these call center interview questions will help you find the best agents to help the organization excel. How do you handle working in a contact center?

Call Center 75

Call Center Contact Center Construction call center professionals 75

JustCall

APRIL 12, 2023

This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud. What is Virtual Call Center Software? The minimal costs involved make it a highly economical choice.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. These channels include live chat, phone calls, SMS, email, and social media.

Best practices 62

Best practices outsourcing Call Center virtual call center 62