CX Global Media

OCTOBER 10, 2018

There are people in the contact center industry that have more than persevered, they have thrived and positively impacted thousands of people along the way. Penny Reynolds, co-founder of The Call Center School, is one of those people in the contact center industry. How to Build a Contact Center Dream Team.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. EXPERT SESSION – Leaders, 7 Steps to Engage for High Morale and Performance! Contact Center Industry Facts.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.”

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176