call-center-agent-training 
Fonolo
AUGUST 5, 2021
Regardless of your industry, providing ongoing training opportunities can mean the difference between finding lasting employees and experiencing high turnover rates. The proof is in the statistics — a proper training strategy leads to more engaged employees. How to Foster Agent Engagement in a Hybrid Contact Center.
VirtualPBX
JANUARY 23, 2024
Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. Without the right training, it’s easy to make mistakes. As so often in life, a lot can be accomplished with sufficient training.
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Vistio
FEBRUARY 5, 2024
And at the heart of delivering excellent customer service lies well-trained call center agents. These agents are the frontline representatives who interact with customers, address their concerns, and provide solutions. But training call center agents can be a daunting task.
Tethr
MAY 28, 2023
Upgrade your call center agent training so they can upgrade the service they provide to your customers. Set them up for success.
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Easily locate callers or agents when calls are dropped or lost. Enhance agent training and quality assurance.
Callminer
SEPTEMBER 20, 2017
Call center agent training is a continuous process; it doesn’t end once the onboarding process is complete. Call center supervisors must continue to monitor metrics, measure results, and tailor ongoing training to ensure that agents’ needs are met and that call center activity is in line with broader business objectives.
VirtualPBX
JANUARY 23, 2024
Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. Without the right training, it’s easy to make mistakes. As so often in life, a lot can be accomplished with sufficient training.
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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Wouldn't it be great if you could watch an instant replay of your call center dashboards? TASKE shares how you can rewind your real-time dashboard and watch agent and team activities in the past. In this infographic, you will learn how to: Improve call center KPIs. Enrich agent and supervisor training.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. In this webinar, we’ll discuss the state of agent attrition and delve into reasons for employee burnout.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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