Serenova
MAY 29, 2020
Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Communicate the benefit to agents.
Serenova
MAY 29, 2020
Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Communicate the benefit to agents.
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Callminer
AUGUST 1, 2017
Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. She writes for the blog of Dialer360.
Callminer
SEPTEMBER 5, 2017
She has a command to write on call center software and new technologies used in contact centers. It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value. Top Call Center Software Programs from A to Z.
JustCall
APRIL 5, 2023
Cloud call center software is essential for modern businesses. However, as there are many options out there, business owners often get confused with regards to choosing the right software. All reports are created keeping the end-user in mind so that even a layperson can use such documents to improve business workflows.
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