Brand ambassadors Feedback First call resolution How To 
aircall
SEPTEMBER 22, 2021
One key way to find out is to listen to customer feedback. Keep reading to learn more about why customer feedback matters and how it can improve your customer experience. Why Does Customer Feedback Matter? The stronger the bond between you and your customers, the better grasp you have of how the world sees your business.
aircall
MARCH 12, 2021
If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. How to Measure Call Center Performance. Tracking Call Center Activity. First call resolution. Call frequency.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Northridge Group
NOVEMBER 9, 2022
Here are some common contact center trends impacting the CX today, and how to address them: TRACKING THE CUSTOMER JOURNEY. Companies with a poor feedback management system or which stress performance metrics are seeing a trend toward service decline in associates with a long tenure. AI-POWERED SPEECH ANALYTICS.
Global Response
JANUARY 9, 2023
Of course, there are different standards and conventions for different channels—how agents talk to customers on Twitter is necessarily different than how they should talk to them via email. This can lead to faster handle times, improved first call resolutions, and of course, more satisfied customers.
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
aircall
NOVEMBER 3, 2016
In other articles, we’ve seen how using the phone for customer support can be instrumental in reducing churn and enabling customer success. This article looks at why using the phone for customer central is still indispensable, and how to maximize its efficiency. Use this feedback to make data-driven decisions to benefit your business.
aircall
NOVEMBER 3, 2016
In other articles, we’ve seen how using the phone for customer support can be instrumental in reducing churn and enabling customer success. This article looks at why using the phone for customer central is still indispensable, and how to maximize its efficiency. Use this feedback to make data-driven decisions to benefit your business.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
62 
Let's personalize your content