Remove tag
article thumbnail

In-signature Survey vs. Post-resolution – Which One is Better?

Nicereply

It’s also possible to choose not to send a survey to the same customer for a specific number of days, distribute your surveys within company departments, or conversations including pre-defined tags. You create separate surveys for each of your countries, and every survey has a country tag.

Surveys 86
article thumbnail

Virtual Call Center – Support Business From Anywhere During COVID

JustCall

A cloud-based phone system runs on wireless connections. After a call ends, agents can tag the contact with call outcomes or the ‘ disposition code.’ With JustCall, disposition codes work as tags and you can even segregate contacts based on your disposition code. Disposition code or call outcome code.

article thumbnail

8 Uses of Artificial Intelligence to Boost Customer Experience Measurement

Pointillist

In this blog post, I detail nine uses of artificial intelligence to boost your customer experience measurement program by improving your understanding of the rich customer experience data you’re already collecting and making that data actionable. Image Source: www.buildempathy.com.