USAN

JUNE 14, 2022

Experiment with gamification. Gamification technologies are an innovative, rewarding way to optimize your workforce. For example, agents who have 17 great customer interactions in a row may receive a reward tag that their colleagues can see. The tag identifies them as experts at answering complex calls effectively.

Contact Center 52

Contact Center Gamification Construction Technology 52

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker provides end-to-end ML development, deployment, and monitoring capabilities such as a SageMaker Studio notebook environment for writing code, data acquisition, data tagging, model training, model tuning, deployment, monitoring, and much more.

Engineering 100

Engineering Gamification Scripts Big data 100

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Work with features like insight cards and call tagging. The post Sales Team Training: Best Practices to Empower Your Sales Reps appeared first on Aircall Blog. The system also offers a chance to practice a warm transfer.

Best practices 62

Best practices Sales Call Center Coaching 62

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. I know there’s a lot out there, like gamification or free pizza or whatever it is. The second one would be, having the ability to kind of make it easier to tag inbound.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

JustCall

FEBRUARY 5, 2020

In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. Also, specific notes, tagging, and pipelines would assist the sales team in upselling and cross-selling. This reduces ticket queues.

Education 84

Education CRM Sales Accountability 84

OctopusTech

SEPTEMBER 29, 2022

Some of the popular knowledge base content includes video tutorials, FAQ pages, blogs, and articles. Using features like tagging, workflow automation, and knowledge base integration can motivate and prepare agents to provide better customer service. It is generally of two types: Internal knowledge base. Impart self-service to clients.

Customer Service 62

Customer Service CRM Self service Analytics 62