Blog Sales Technical Support Webinar 
Nicereply
MARCH 16, 2022
Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.
NobelBiz
JANUARY 16, 2024
These goals can include providing support generating sales or gathering market insights. These objectives may include providing support, generating sales, or gathering market insights. These campaigns are essential, for expanding customer bases, nurturing leads and ultimately driving sales.
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NICE inContact
NOVEMBER 11, 2019
Thus, what motivates a 22-year-old agent to meet sales, FCR, or AHT goals is different from what motivates a 47 – year-old agent. In this webinar, we will discuss tips and tricks to engaging agents across generations, with a focus on the workforce’s newest additions, Millennials and Generation Z.
SmartKarrot
FEBRUARY 15, 2022
Boosting sales and acquiring customers will not be sufficient. Webinars are an important component of customer education. How to Use Webinars to Supercharge SaaS Customer Success? . People successfully use webinars to attract viewers and use them to become customers. Need support at their convenience.
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). A: If you look at first principles, you should lag it by your average sales cycle length. BUT NO ONE DOES THAT. Looking for more on metrics?
CSM Practice
JULY 6, 2020
We covered how to make renewals in another blog. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Sales, or Customer Success, or Analytics? 2. Recurring Revenue Streams Are More Important Than Ever.
CSM Practice
JULY 6, 2020
We covered how to make renewals in another blog. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Sales, or Customer Success, or Analytics? 2. Recurring Revenue Streams Are More Important Than Ever.
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