aircall

MAY 15, 2017

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. They contribute to the company’s bottom line by consistently adding new customers. Closing the deal. Exhibit A.

Sales 88

Sales Accountability Engineering APIs 88

ChurnZero

JULY 17, 2020

This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. In some cases, the renewal process is owned by the Sales team (not the Customer Success team).

Sales 59

Sales Chief Customer Officer Upselling Accountability 59

Toister Performance Solutions

APRIL 16, 2020

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Your customers are facing unprecedented hardships. Some customer-focused companies are offering proactive service.

Customer Service 78

Customer Service Wireless Advertising Airlines 78

Totango

MARCH 26, 2021

Today’s Customer Lifecycle Is Technology-driven. As the concept of the customer lifecycle has developed, understandings have changed under the influence of technology. Some information is out-of-date, while some presentations give a partial perspective on the customer lifecycle. What is a Customer Lifecycle?

SaaS 66

SaaS Best practices Upselling Education 66

Amity

DECEMBER 10, 2014

As SaaS companies increasingly look beyond simply closing a new customer and towards increasing the value of the customer relationships over time, businesses are zeroing in on the role of customer success to add value, influence customer outcomes, and build loyalty to increase revenue. But there is much more.

SaaS 60

SaaS Sales Accountability Surveys 60

Amity

FEBRUARY 6, 2017

Say you’ve built a career supporting customers. Now, you are continuously hearing buzz about Customer Success, and you are wondering, “What does it take to make that jump into that world?” What makes a Customer Support Professional successful? What makes a Customer Success Professional successful?

Customer Support 87

Customer Support Analytics Surveys Personalization 87

ProProfs Blog

JUNE 30, 2020

It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. So, let’s get started!

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128