SmartAction
OCTOBER 26, 2023
The healthcare landscape underwent a profound transformation in the aftermath of the COVID-19 pandemic, reshaping the traditional roles of Interactive Voice Response (IVR) systems and contact centers. In response to this seismic shift, healthcare organizations rapidly adapted to the new reality, leveraging technology in innovative ways.
SmartAction
FEBRUARY 16, 2021
The caveat though, is that delivering a stellar customer experience – especially in retail, hospitality, and healthcare sectors – can be prohibitively expensive to scale. Virtual agents can also handle spikes in call volume, making them a scalable solution to meet seasonal demands. Customer Wait Time.
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Uniphore
JANUARY 21, 2022
These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.
NICE inContact
NOVEMBER 16, 2018
But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. Many companies have been able to significantly reduce live agent minutes and the average handle time for calls by using virtual agents to take over the drudgery of data gathering.
SmartAction
JANUARY 25, 2019
This newly acquired accuracy means that call center virtual assistant solutions are now demonstrating their true power in a variety of interesting and beneficial ways. Here’s how two innovative companies are using AI-powered virtual agents to automate more in their contact centers. Results: Saved $1.1
SmartAction
DECEMBER 3, 2020
The COVID-19 pandemic is exposing frailties in our already strained US healthcare system. For healthcare providers, this sheds a stark light on what has been apparent for some time – that measures must be taken to ease the burden on healthcare workers, while also ensuring the general public has access to routine and essential health services.
SmartAction
DECEMBER 12, 2023
With our conversational AI platform and our proprietary intent-building process, we’ve cut virtual agent design and deployment time by 85%, offering our clients not just speed, but unparalleled efficiency and effectiveness. .” Our solutions have always been at the forefront of AI technology.
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