Blog Customer Experience Education Front-line service 
bold360 Blog
MARCH 16, 2020
One of the biggest challenges is delivering consistent and valuable customer experience (CX). Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus.
Connecting the Dots
APRIL 21, 2017
This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Visit our Customer Rage Study page for more information. Carey Center for Service Leadership.
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