SmartKarrot

MARCH 8, 2022

An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Anita Toth.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 30, 2020

In this blog, we are going to see various customer success team roles along with their titles that companies are employing in this department. Chief Customer Officer. Chief Customer Officer (CCO) is one of the emerging customer success titles in modern SaaS companies. Wrapping Up.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling Journey mapping 10

SmartKarrot

OCTOBER 27, 2020

To begin with, you need to be clear as to how you would help your customers achieve their goals. Naturally, to answer that, you should know in advance what your customer’s goals are. This is the bottomline of implementing any customer success strategy. Benefits of customer success roadmap. Final Thoughts.

Journey mapping 10

Journey mapping Chief Customer Officer Metrics Customer centricity 10

GetFeedback

JANUARY 19, 2020

So, when developing your VoC strategy, think about how to collect survey data at each touchpoint and what other data can be used to build a more complete picture of your customers’ “voice.”. Click here to enlarge map) . One caveat: don’t take this as a model for the only or the right way to document a journey map.

Surveys 146

Surveys Journey mapping Feedback B2B 146

Netomi

JANUARY 5, 2022

Adam understands the impact that customer experience can have on the bottom line. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. CX Strategy and Skills “Then” vs. Now. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

JUNE 6, 2018

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. Another challenge for customer experience teams is figuring out how to move forward and build momentum after they’ve created their first customer journey map.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

Pointillist

MAY 19, 2020

Adoption of a Journey-based Approach is Critical for CX Success High-performing organizations rely on a journey-based approach to effectively manage and measure CX and maximize business results. As organizations align their teams around the customer, developing journey-based roles are growing in importance.

Management 94

Management Analytics Journey mapping Customer centricity 94

Customer Guru

DECEMBER 13, 2017

Her topmost item in that list is “ CEO’s get more involved in CX Strategy. Only through constant communication and action can the CEO shape the organization’s focus towards customer experience. It is pivotal for an organization to have a holistic view of how each department impacts the customer experience.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119