Hodusoft

APRIL 26, 2023

Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. Only the right metrics can tell you if things are working in your call center or not. Read on to gain valuable insights.

virtual call center 52

virtual call center Call Center Metrics call center software 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

MAY 24, 2022

This shows how cloud contact center software is gaining in popularity every passing day. Cloud-based call center software is an excellent way to handle inbound and outbound calls and some form of email support. What are cloud-based contact centers? Increased scalability.

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Nicereply

NOVEMBER 16, 2022

A good ticketing software, besides tracking inquiries from customers, also lets you create reports so you can track key metrics such as response times (like Zendesk Explore, mentioned above). Your ticketing software should also enable you to measure agent performance and compliance with service-level agreements.

Management 98

Management Analytics Feedback Surveys 98

Cisco - Contact Center

JANUARY 21, 2020

From a technology angle, there is very little doubt that the advent of Artificial Intelligence is transforming traditional call centers into Cognitive Call Centers. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.

Contact Center 94

Contact Center contact center solutions Cloud contact Call Center 94

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Cloud-based call center software.

call center software 82

call center software Call Center virtual call center voip 82

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Cloud-based call center software.

call center software 48

call center software Call Center virtual call center voip 48