Expivia

APRIL 1, 2021

Hiring the Best Call Center Associates. Through the 25 years of running a call center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best call center associates for our center. You Must Understand your Culture!

call center association 52

call center association Call Center Education outsourcing 52

Expivia

MAY 9, 2021

You want to educate your associates on all of these. It should all be trained, educated, and roleplayed. Keep in mind, it’s not just what your associates say, but how they say it. Score them on how they handle each segment of the call. It’s also important to educate your associates on how your scoring system works.

Call Center 98

Call Center Education call center association Analytics 98

Expivia

MAY 13, 2021

You want to educate your associates on all of these. It should all be trained, educated, and roleplayed. Keep in mind, it’s not just what your associates say, but how they say it. Score them on how they handle each segment of the call. It’s also important to educate your associates on how your scoring system works.

Call Center 52

Call Center Education call center association Analytics 52