Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. It all comes down to process. So what’s the solution? 2) Agent Turnover. Final Thoughts.

outsourcing 186

outsourcing Contact Center Business Process Outsourcing industry standards 186

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. So, what naturally followed was a focus on simply reducing the costs of operating that cost – ah-hem, call – center, which was often accomplished through call center outsourcing. Cost is only one of them. Azim Premji, Founder Chairman, Wipro Ltd.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. So, what naturally followed was a focus on simply reducing the costs of operating that cost – ah-hem, call – center, which was often accomplished through call center outsourcing. Cost is only one of them. Azim Premji, Founder Chairman, Wipro Ltd.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. So, what naturally followed was a focus on simply reducing the costs of operating that cost – ah-hem, call – center, which was often accomplished through call center outsourcing. Cost is only one of them. Azim Premji, Founder Chairman, Wipro Ltd.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Nicereply

DECEMBER 28, 2021

Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. So whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast , we are incredibly thankful you joined us on the ride through 2021.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Anexa BPO

SEPTEMBER 19, 2022

With the ease and time-saving benefits of its use, telehealth is on its way to becoming an industry standard. This kind of cutting-edge innovation can be seamlessly reinforced through partnerships with experienced BPO outsourcing companies. In addition, an aging – and COVID-impacted – population is evaluating its current needs.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing industry standards 52

Global Response

MARCH 20, 2023

In order to effectively reduce your AHT, it’s helpful to have a detailed picture of which departments, agents or situations are driving up the average.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62